Happy Customers
Are your customers happy with your Customer Service?
If your customer contact needs are being served by TPi Billing Solutions, you can bet they are!
Our Call Center serves customers in most US states and in Puerto Rico and the U.S. Virgin Islands, and is located at our home office in Tulsa, OK. We guarantee your customers won't be greeted by a difficult-to-understand, heavily-accented voice, named "Steve".
TPi's Call Center can be contracted for ongoing support for your billing issues, with a number of ways to interface with your customers' billing data...or perhaps you just need a one-time period of contact, for accepting registrations for a special event, or educational course. We are scaleable and flexible to your needs, and capable of fully programmable scripting and routing of calls.
Our representatives receive notes of praise included with payments, over the phone, and some customers even take the time to write a letter! Here is just a sample of some of the comments we have received from some of your customers, regarding our service:
"I wanted to express extreme grattitude for Heather and her expertise. She got it done in 2 minutes after I had spent hours on the phone with another company. I am very thankful."
"Rae called about the account and stated that Yolanda was a delight to work with, and was very helpful in explaining what happened to the account."
"[Account Holder] said that Virginia was very nice and explained it to her, and Sarah was nice and helpful also."
"I just want to say what a wonderful, caring, competent employee she is, and I hope you will consider her for any advancement. She is a real asset to your company."
Your customers are important to us. Imagine the level of service your company will receive as our client!